We ship our products to the Kingdom of Saudi Arabia, the Gulf countries, Europe, and the United States through specialized refrigerated transport companies to ensure products arrive fresh and of high quality.

Return & Exchange Policy:

Due to the nature of our products, returns or exchanges are accepted only in the following cases:

• The product arrives damaged, unsealed, or at an unsuitable temperature during transport

• An incorrect product or quantity is received

Returns are not accepted in the following cases:

• The product has been opened or used after delivery

• Improper storage by the customer after delivery

• Change of mind after receiving the order (in accordance with food safety regulations)

Return or Exchange Procedure:

Please contact us within 24 hours of receiving your order and provide:

• Order number and invoice

• A description of the issue

Your request will be reviewed and a replacement or refund will be processed as quickly as possible.